Frequently asked questions

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Do you ship internationally?

Yes! We offer free worldwide shipping. Delivery times vary by destination, but typically, orders arrive within 3-7 business days.

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How can I track my order?

Once your order has been shipped, we will provide you with a tracking number. You can use this number to monitor your shipment directly on the carrier’s website, ensuring you stay updated on its progress.

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What should I do if my order arrives damaged?

If your order arrives damaged, please contact our support team at info@kakahuette.com as soon as possible. Include photos of the damage and a description of the issue so we can assess the issue quickly. We’ll arrange a replacement to ensure you receive your order in perfect condition.

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Are there any shipping fees?

We offer free shipping worldwide! No matter where you are, you can enjoy hassle-free delivery at no extra cost.

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What is your return policy?

You have 12 months from the date of purchase to contact us regarding your order. For photography exchanges, you may request one free exchange for a different photograph of equal value. Please note that the product must be in perfect, unused condition to qualify for a return or exchange.

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Are there any fees for returning items?

For exchanges, customers will need to cover the shipping fees. However, if the print arrives damaged, we will cover the return shipping costs to ensure a smooth resolution.

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How long does it take to process a refund?

Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.